Job: Admission Services Representative - Adult Admin Services

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Posted: 06/30/2017

Job Status: Full Time

Job Reference #: 101950

Job Description

Department:
Adult Admin Services

Schedule:
Full Time (40 hours per week)

Shift:
Day Shift: Monday - Friday

Hours:
7:30am - 4:00pm

Job Details:
Some call it a career. For us, it's a calling.
National Jewish Health is currently seeking an Admissions Services Representative to join our dedicated team of qualified Patient Access professionals. Non-sectarian National Jewish Health is the leading respiratory hospital in the United States. It is known worldwide for the treatment of patients with respiratory, cardiac, immune and related disorders, and for groundbreaking medical research.
This position will have a high level of impact on the institution as the first point of contact on each patient's journey to the world class health care experience that only National Jewish Health can provide. Our Admissions Services Representatives collaborate with clinic staff and other health professionals to provide outstanding patient-centered care.
The candidate selected for this role will thrive working in a fast paced, fun environment with a focus on detail and quality, and will be passionate about customer service with kindness and compassion. The ideal candidate will bring strong customer focus, adaptability, quality orientation, and ability to independently problem solve.

If helping kids and adults to have the best possible patient access experience is your calling, apply to join our fantastic team of Admissions Services Representatives now!

General Summary

The Admission Services Representative serves as the first on-site point of contact for patients at National Jewish Health. This position is responsible for coordinating and performing all of the administrative support tasks necessary for patient access, including: registering patients, providing outstanding customer service, updating PatientTrak and maintaining regulatory compliance.

Essential Responsibilities

  1. Provide excellent customer service to patients, physicians, co-workers and clinical staff including: greeting patients, answering questions, and providing direction and instructions as necessary.
  2. Opens accounts in Registration and assures that patient appointments and activities occur on the correct account.
  3. Updates and maintains accurate PatientTrak with required information.
  4. Accurately completes the patient registration process. Verifies insurance coverage is current and authorizations and referrals are in place.
  5. Assures that workflow processes are followed according to policy and Joint Commission requirements.
  6. Collects co-payments/deductibles and posts payments to the Registration system. Reconciles cash box and prepares necessary paperwork. Explains patient's financial responsibility and refers to financial counseling if necessary.
  7. Prints labels and facesheets and provides appropriate paperwork to patient for appointments.
  8. Scans documentation, insurance cards and photo IDs into EMR.
  9. Confirms patient appointments. Answers phones and directs patient calls to appropriate departments. Prints patient schedules from Scheduling system as needed.
  10. Verifies administrative and insurance processes for patients and clinical staff.
  11. Maintains appropriate level of knowledge regarding NJH clinical operations. Is actively educated with new insurance updates and policies.
  12. Maintains appropriate level of expertise with the Affinity Registration, EMR, Passport, Tempus, Touchscan, Virtual merchant and PatientTrak systems.
  13. Effectively administers policies and procedures for late patients and patients with no appointments.

Knowledge and Skills

Strong computer skills, solid oral and written communication skills, including handling difficult customers, demonstrated problem solving skills and analytical abilities, ability to multi-task and work in an environment with frequent interruptions is required. Excellent people skills and fluency in Spanish preferred. Able to perform basic Math and balance cash and Credit Card receipts daily.

Education

High school graduate or equivalent preferred. Bachelor's Degree preferred.

Work Experience

One (1) year of recent and related experience in a healthcare setting, insurance company, or customer service, required.



Application Instructions

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Contact

National Jewish Health
Human Resources
1400 Jackson St
Denver, CO 80206
303.398.1035
hr@njhealth.org
Job Line: 1.800.686.9512

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© 2017 National Jewish Health, Policies & Guidelines

National Jewish Health is a non-profit, non-sectarian institution and is a longstanding cornerstone in the Denver healthcare community. National Jewish Health seeks to attract the best-qualified candidates who support the mission, vision and values of the Institution and those who respect and promote excellence through diversity. We are committed to providing equal employment opportunities (EEO) to all employees and applicants without regard to race, color, creed, religion, sex, age, national origin, citizenship, sexual orientation, gender identity and expression, physical or mental disability, marital, familial or parental status, genetic information, military status, veteran status or any other legally protected classification. We are a tobacco and fragrance free environment.