Job Description


National Jewish Health/National Jewish Health - Galleria Office Towers/Direct Mail

Glendale, CO

Full Time (40 hours per week)

Work Hours: 8:00am - 5:00pm

8/15/2019

Req # 12609

General Summary

This position is responsible for generating tribute acknowledgements, tribute cards & preparing general tax receipts and acknowledgements for mailing along with answering donor comment mail and conducting overall maintenance of donor records.  


Essential Responsibilities

  1. Drafts letters and donor correspondence for review.
  2. Creates tax receipt/acknowledgements (below $500) and tribute cards; prepare tax receipts/acknowledgments for mailing.
  3. Maintain Tribute files and generates related reporting.  
  4. Verifies gift processing data entry against source documentation, highlights error and makes appropriate changes in Raiser’s Edge. 
  5. Responds to donor comments on all returned mail.
  6. Inputs database corrections (address changes, coding and special notes) and researches/reprocesses credit card denials.
  7. Coordinates and produces bi-monthly Yahrzeit acknowledgements before they are mailed.  Assures the date of acknowledgements coincides with the Hebrew date.
  8. Answers and/or directs phone calls from donors regarding fundraising at National Jewish, and Direct Marketing in particular. 
  9. Tracks, logs and monitors weekly balance of business reply accounts, replenishing as needed.
  10. Assists with special projects as needed. 
  11. Performs all other duties as assigned.


General Responsibilities

  1. Performs, as directed, safety compliance and uses Personal Protective Equipment (PPE), as needed.
  2. Participates in Quality Assessment (QA) and Quality Improvement (QI) programs, as directed.
  3. Ensures compliance with The Joint Commission and all other Federal, State and Regulatory Agencies.
  4. Responds promptly and sincerely to customer’s needs, requests and concerns via all communication forms using easily understood language and refraining from using inappropriate language and non-verbal gestures.
  5. Maintains positive working relationships as a team player through problem solving issues, speaking positively about others, listening attentively and observing the Patient Bill of Rights and Confidentiality.
  6. Increases customer service knowledge, skill and ability by participating in department and institution-wide specific programs.
  7. Incorporates National Jewish’s identity (Science Transforming Life®) into daily functions.  Speaks positively about the institution, provides customers with prompt service, maintains a clean and safe working environment, dresses appropriately based upon National Jewish safety standards, and departmental policies and wears an ID badge visibly.


Knowledge and Skills

Effective problem-solving skills, action-oriented, energetic and knowledgeable administrator capable of organization and delivering services for the development department with professionalism, sensitivity and integrity. Excellent communication and organizational skills; ability to prioritize and meet deadlines; attention to detail; and proficient PC skills, including constituent software required.  Experience in database management and other fundraising software, preferred.  
 

Education 

High school graduate or equivalent preferred.


Certification and Licensure

None


Work Experience

A minimum of one (1) year clerical experience, including data entry, word processing and other basic computer skills required.  

- or - Any equivalent combination of Education and/or Experience  


Working Conditions

Position is an office environment. Frequent requirements may include: sitting for extended periods, entering and manipulating data on a workstation computer and participating in team/executive meetings.  Approximately 75% of daily responsibilities will be working both one-on-one and in teams with other personnel and extended one-on-one contact in a quiet environment where hearing and listening is paramount.  Must possess the ability to communicate by observation, verbal, written and listening; standing; walking; climbing stairs; stooping to remove/replace files; good hand-eye coordination; lifting, pulling, pushing, and upper body twisting while handling supplies and equipment; sitting while completing paperwork; using keyboard for PC and word processing needs.  Occasional requirements may include: stand, walk, use hands to manipulate, handle or feel objects, tools, or controls, reach with hands and arms, stoop, kneel, and lift/move up to 25 pounds.  Incumbent may be scheduled to work an alternate schedule to accommodate essential business needs routine travel by foot or automobile to alternate work/meeting locations, possibly during inclement weather.


Environmental Conditions

No environmental conditions indicated. Professional office environment with time of each day spent in interaction with management/staff, in addition to planning and working autonomously. Requires teamwork and the ability to handle multiple interruptions; frequently fast-paced; high-pressure; occasionally variable-paced; variable pressure.  Personal Protective Equipment (PPE) will be provided to each employee when needed as determined by policy.  Utilization of PPE is mandatory. Estimated 1700 employees in the worksite.   


Management/Supervisory Responsibilities

None

#ZR
 

Application Instructions

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