Job Description

*National Jewish Health - Main Campus · Adult Admin Services
Denver, CO
Administrative
Full Time (40 hours per week), Day Shift: Monday - Friday, 8:00-4:30
Posted 03/01/2019
Req # 12097
General Summary
The Administrative Services Clerk performs clerical duties to include data entry, fax & mail processing, and support of the Administrative Services Department.
Essential Responsibilities
  1. Performs accurate and timely documentation and direction of messages from all sources including voicemail, email, patient portal, and Answering Service.
  2. Documents correspondence from multiple sources in a master tracking spreadsheet.
  3. Compiles statistics or other information, as directed.
  4. Researches unidentified patient correspondence received in unit.
  5. Scans outside documents into patient medical records, or transfers to Medical records as defined.
  6. Word processes routine, standardized projects such as correspondence, reports and lists.
  7. Performs as a back-up to staff absences and vacancies, as necessary.
  8. Duplicates documents, processes mail, makes distributions and sets up and maintains filing systems.
  9. Orders and stocks supplies and equipment to assure uninterrupted service, as necessary.
  10. Performs all other duties as assigned.
General Responsibilities
  1. Performs, as directed, safety compliance and uses Personal Protective Equipment (PPE), as needed.
  2. Participates in Quality Assessment (QA) and Quality Improvement (QI) programs, as directed.
  3. Ensures compliance with The Joint Commission and all other Federal, State and Regulatory Agencies.
  4. Responds promptly and sincerely to customer’s needs, requests and concerns via all communication forms using easily understood language and refraining from using inappropriate language and non-verbal gestures.
  5. Maintains positive working relationships as a team player through problem solving issues, speaking positively about others, listening attentively and observing the Patient Bill of Rights and Confidentiality.
  6. Increases customer service knowledge, skill and ability by participating in department and institution-wide specific programs.
  7. Incorporates National Jewish’s identity (Science Transforming Life®) into daily functions.  Speaks positively about the institution, provides customers with prompt service, maintains a clean and safe working environment, dresses appropriately based upon National Jewish safety standards, and departmental policies and wears an ID badge visibly.
Knowledge and Skills
Demonstrated ability to read, write and understand English and perform basic arithmetic computations. Demonstrated skills in filing systems and interpersonal contact.  Skills in Microsoft Word and Excel required.  Demonstrated attention to detail and independent decision making. 
Education
High School Diploma or equivalent preferred.
Work Experience
A minimum of six (6) months administrative experience required.
- or - Any equivalent combination of Education and/or Experience
Working Conditions
Position is in an office environment.  Frequent requirements may include: sitting for extended periods, entering and manipulating data on a workstation computer and participating in team/executive meetings. Approximately 75% of daily responsibilities will be working both one-on-one and in teams with other personnel and extended one-on-one contact in a quiet environment where hearing and listening is paramount.  Must possess the ability to communicate by observation, verbal, written and listening; standing; walking; climbing stairs; stooping to remove/replace files; good hand-eye coordination; lifting, pulling, pushing, and upper body twisting while handling supplies and equipment; sitting while completing paperwork; using keyboard for PC and word processing needs.  Occasional requirements may include: stand, walk, use hands to manipulate, handle or feel objects, tools, or controls, reach with hands and arms, stoop, kneel, and lift/move up to 25 pounds.  Incumbent may be scheduled to work an alternate schedue to accommodate essential business needs; routine travel by foot or automobile to alternate work/meeting locations may be required, possibly during inclement weather.
Environmental Conditions
No environmental conditions indicated.  Professional office environment with time of each day spent in interaction with management/staff, in addition to planning and working autonomously. Requires teamwork and the ability to handle multiple interruptions; frequently fast-paced; high-pressure; occasionally variable-paced; variable pressure.  Personal Protective Equipment (PPE) will be provided to each employee when needed as determined by policy.  Utilization of PPE is mandatory. Estimated 1700 employees in the worksite. 
Management/Supervisory Responsibilities
None

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