Administrative Services Training Specialist
National Jewish Health/*National Jewish Health - Main Campus/Patient Admission Call Center
Full Time (40 hours per week)
Work Hours: 8:00-5:00
Req # 12524
To coordinate departmental new employee orientation, staff training and development programs. Responsible for maintaining training documents for Administrative Services.
- Coordinates departmental new employee orientation assuring compliance with Administrative Services guidelines, policies and procedures.
- Assist with policy and procedure development and updates and makes recommendations for change.
- Develops and coordinates departmental staff training and development programs using organizational, communication and presentation skills. Trains staff on Tempus, Affinity, Allscripts, and Touchworks.
- Plans and schedules departmental training programs and in-services using in-house and outside speakers, video and other training tools, as directed.
- Analyzes departmental staff training needs. Develops and implements departmental training materials.
- Coordinates competency-based training topics as appropriate for various levels of staff development. Ensures department meets Joint Commission requirements for orientation and competency assessment.
- Maintains knowledge of training trends and styles and evaluates training programs for applicability to department.
- Works with Corporate Trainer to maintain training records, including class attendance, class evaluation/assessment, and competency tests and program completion.
- Maintains employee confidentiality and any other confidential National Jewish information that is obtained during the performance of the job.
- Establishes and maintains effective working relationships and good customer service skills.
- Performs all other duties as assigned.
- Performs, as directed, safety compliance and uses Personal Protective Equipment (PPE), as needed.
- Participates in Quality Assessment (QA) and Quality Improvement (QI) programs, as directed.
- Ensures compliance with The Joint Commission and all other Federal, State and Regulatory Agencies.
- Responds promptly and sincerely to customer’s needs, requests and concerns via all communication forms using easily understood language and refraining from using inappropriate language and non-verbal gestures.
- Maintains positive working relationships as a team player through problem solving issues, speaking positively about others, listening attentively and observing the Patient Bill of Rights and Confidentiality.
- Increases customer service knowledge, skill and ability by participating in department and institution-wide specific programs.
- Incorporates National Jewish’s identity (Science Transforming Life®) into daily functions. Speaks positively about the institution, provides customers with prompt service, maintains a clean and safe working environment, dresses appropriately based upon National Jewish safety standards, and departmental policies and wears an ID badge visibly.
Knowledge and Skills
Excellent written and oral communication skills. Excellent computer skills including knowledge of Windows, Word, Excel, Power Point. Access software knowledge a plus.
Bachelor degree in Communications, Health Administration, or related field, preferred.
Certification and Licensure
A minimum of one (1) year of recent and related experience. Healthcare experience, preferred.
- or - Any equivalent combination of Education and/or Experience
Position is an office environment. Frequent requirements may include: sitting for extended periods, entering and manipulating data on a workstation computer and participating in team/executive meetings. Approximately 75% of daily responsibilities will be working both one-on-one and in teams with other personnel and extended one-on-one contact in a quiet environment where hearing and listening is paramount. Must possess the ability to communicate by observation, verbal, written and listening; standing; walking; climbing stairs; stooping to remove/replace files; good hand-eye coordination; lifting, pulling, pushing, and upper body twisting while handling supplies and equipment; sitting while completing paperwork; using keyboard for PC and word processing needs. Occasional requirements may include: stand, walk, use hands to manipulate, handle or feel objects, tools, or controls, reach with hands and arms, stoop, kneel, and lift/move up to 25 pounds. Incumbent may be scheduled to work an alternate schedule to accommodate essential business needs routine travel by foot or automobile to alternate work/meeting locations, possibly during inclement weather.
No environmental conditions indicated. Professional office environment with time of each day spent in interaction with management/staff, in addition to planning and working autonomously. Requires teamwork and the ability to handle multiple interruptions; frequently fast-paced; high-pressure; occasionally variable-paced; variable pressure. Personal Protective Equipment (PPE) will be provided to each employee when needed as determined by policy. Utilization of PPE is mandatory. Estimated 1500 employees in the worksite.