Provides logistical, clerical and liaison support for all inventory areas for National Jewish Health, Denver Campus except Cath and Clinical Labs, and pharmacy; this includes all aspects of inventory management; distributes patient care supplies to clinical areas; and retrieves, decontaminates and/or sterilizes patient care equipment and research laboratory glassware.
- Provides all aspects of customer service, from completing requests, answering questions, to problem solving.
- Ensures accurate inventory in current inventory system, including processing inventory requests, physical inventory counts, recalled supplies, and monitoring inventory locks in PeopleSoft via Release Inventory Locks area.
- Is knowledgeable of supply items, pricing, and working with Purchasing and vendors to ensure the best pricing and inventory turnover ratios.
- Ensures adequate supplies for all departments including the clinical care areas. This includes ordering, stocking, labeling, counting, and replenishing supplies by using the inventory system, reorder points and PAR sheets for each unit. Communicates need for PAR level changes with CS Manager.
- Ensures that clean and functioning patient care equipment is supplied to the patient care areas. This includes, picking up the equipment from various locations, decontaminating, cleaning, and maintaining the equipment in CS and reissuing the equipment to the patient care areas. Records equipment usage in computer to ensure proper patient charges. Consults with CS Manager when equipment is malfunctioning and/or contacts bioengineering.
- Maintains full accountability and responsibility to end-users for the complete glassware/plastic ware processing in accordance with Central Service procedures established for the various research labs. This includes retrieving and decontaminating glassware/plastic ware from research labs and delivering clean glassware/plastic ware to appropriate research labs.
- Processes reusable medical supplies such as biopsy forceps and other instruments. This includes picking up the items, decontaminating, sterilizing, and maintaining the instruments in CS and reissuing the instruments to the patient care areas.
- Ensures the accurate charging of patient chargeable items by properly applying stickers to individual patient charge items. Upon receipt of chargeback cards, enters the patient supply charges daily in Affinity.
- Performs all other duties as assigned.
- Performs, as directed, safety compliance and uses Personal Protective Equipment (PPE), as needed.
- Participates in Quality Assessment (QA) and Quality Improvement (QI) programs, as directed.
- Ensures compliance with The Joint Commission and all other Federal, State and Regulatory Agencies.
- Responds promptly and sincerely to customer’s needs, requests and concerns via all communication forms using easily understood language and refraining from using inappropriate language and non-verbal gestures.
- Maintains positive working relationships as a team player through problem solving issues, speaking positively about others, listening attentively and observing the Patient Bill of Rights and Confidentiality.
- Increases customer service knowledge, skill and ability by participating in department and institution-wide specific programs.
- Incorporates National Jewish’s identity (Science Transforming Life®) into daily functions. Speaks positively about the institution, provides customers with prompt service, maintains a clean and safe working environment, dresses appropriately based upon National Jewish safety standards, and departmental policies and wears an ID badge visibly.
Knowledge and Skills
Must have moderate computer skills preferably in one or more inventory control programs, plus general Microsoft Office applications. Must have good verbal and written communication skills, customer services skills and be detail orientation. PeopleSoft Inventory Module experience preferred.
High School Diploma or equivalent preferred. Knowledge of computer systems used for inventory control and patient charging, preferred.
Certification and Licensure
Accreditation as a Central Supply Technician preferred.
A minimum one (1) to three (3) years in an Inventory Department of a hospital or related organization preferred.
- or - Any equivalent combination of Education and/or Experience
Position is in the Central Services department. Frequent requirements may include: communication by seeing, talking, listening and writing; sitting, standing; walking; kneeling, grasping, and lifting; and climbing stairs and ramps. Occasional requirements may include: stopping/ kneeling/squatting; bending and lifting; manipulating small and large objects such as pipettes, tubes and beakers; and manipulating and lifting boxes up to 50 lbs. Hands are immersed in water for long periods of time. Equipment utilized frequently includes: 4-wheel carts; steam sterilizers; and hot air dryers. May also include hand trucks (both hydraulic and manual), carts and other small equipment. Incumbent may be scheduled to work an alternate schedule to accommodate essential business needs routine travel by foot or automobile to alternate work/meeting locations, possibly during inclement weather.
Inside and outside environmental conditions may include: Working conditions involve potential exposure to mechanical, electrical, radiation, noise, fume/odor, chemical, infectious diseases, dust/mites hazards and extreme temperatures. Personal Protective Equipment (PPE) will be provided to each employee when needed as determined by policy. Utilization of PPE is mandatory. Estimated 1700 employees in the worksite.