Durable Medical Equipment (DME) Coordinator
National Jewish Health/*National Jewish Health - Main Campus/Adult Clinic Nursing
Full Time (40 hours per week)
Work Hours: 8:30 am - 5:00 pm
Req # 12666
Under the direct supervision and orders of the physicians, the Durable Medical Equipment (DME) Coordinator will be responsible for ensuring timely ordering, documentation and data entry of durable medical equiptment (DME) and related supplies. The DME Coordinator will provide the highest level of customer service to patients, physicians, and all practice/hospital personnel. Communicating clearly to vendors, patients, and providers. The DME Coordinator will act as a liaison for customer calls, and assist with coordination of care with the Respiratory Therapist.
1. Communicates with referral source, DME, pharmacy, and other vendors to process all certifications, orders, and required information. Must be able to provide a high level of product knowledge and educate patients with the equipment they are receiving.
2. Ensures that all necessary documentation is obtained as it relates to payer requirements, standard operation procedures and compliance programs. Assists with troubleshooting.
3. Performs clinical skills as guided by competency validation.
4. Implements plan for each clinic ahead of time to identify and anticipate potential clinic flow problems; Monitors master schedule; Resolves unexpected patient flow issues.
5. Coordinates telephone communication with patients, families, referring providers and other members of the health team; utilize follow-up system to assure care follow up and coordination is accomplished; tasking by utilizing scripted call backs relaying messages from the clinical licensed professional.
6. Responsible for timely administrative functions to support clinic: manual billing, error correction, data entry, photocopying, prior authorizations, answering unit/clinic phone, taking phone messages, faxing and obtaining records.
7. Provides and documents appropriate education to patients/families utilizing effective teaching skills, scripted teaches and the National Jewish supportive materials as directed by a licensed clinical professional.
8. Precepts and orients new team members to their function in clinic.
1. Cross trained to provide coverage for staff absences and vacancies, as necessary.
2. May be assigned to work on additional projects and tasks, as necessary.
3. Attend monthly meetings with the Durable Medical Equipment (DME) Vendors and staff.
1. Accountability: Accepts full responsibility for self and contribution as a team member; displays honesty and truthfulness; confronts problems quickly; displays a strong commitment to organizational success and inspires others to commit to goals; demonstrates a commitment to National Jewish Health.
2. Attention to Detail: Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time. Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.
3. Collaboration/Teamwork: Cooperates with others to accomplish common goals; works with employees within and across his/her department to achieve shared goals; treats others with dignity and respect and maintains a friendly demeanor; values the contributions of others.
4. Informing and Communicating: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
5. Patient Relations: Meeting patient and patient family needs; taking responsibility for a patient’s safety, satisfaction, and clinical outcomes; using appropriate interpersonal techniques to resolve difficult patient situations and regain patient confidence.
6. Initiative: Taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive.
7. Impact and Influence: Using appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modifying one’s own behavior to accommodate tasks, situations, and individuals involved. Taking advantage of opportunities to make a difference and have an impact. When used well, the intended outcome of this competency is the creation of goodwill, trust, and respect while motivating people to want to follow you even when they don’t have to.
Supervisory or Managerial Responsibility
1. Be available to work as scheduled and report to work on time.
2. Be willing to accept supervision and work well with others.
3. Be well groomed, appropriately for your role and wear ID Badge visibly.
4. Be in compliance with all departmental and institutional policies, the Employee Handbook, Code of Conduct and completes NetLearning by due date annually.
5. Fosters an inclusive workplace where diversity and individual differences are valued and leveraged to achieve the vision and mission of the institution.
6. Adheres to safe working practices and at all times follows all institutional and departmental safety policies and procedures.
7. Wears appropriate PPE as outlined by the infection control policies and procedures.
8. Demonstrates compliance with all state, federal and all other regulatory agency requirements.
High school diploma/GED required. Successful graduation from an accredited Medical Assistant program preferred.
One (1) year of healthcare experience required. DME experience preferred. Medical Assistant experience preferred.
Special Training, Certification or Licensure