Manager, Network Engineer
National Jewish Health/*National Jewish Health - Main Campus/Information Services & Technology
Full Time (40 hours per week)
Work Hours: 8:00 am - 5:00 pm
Req # 12625
The Manager of Network Engineering is responsible for the management of the network and telecommunications teams, defining strategy for and presenting architectural approaches for the Local/Wide Area Network & Telecommunications systems, including software, hardware, and processes that assure architectural integrity and consistency across the entire institution in support of the enterprise-level business needs of National Jewish Health. Leads network, telecommunications and mobile device team projects and coordinates with other teams needing these resources. Participates in an active capacity as part of the IST Security Team.
- Researches, evaluates, recommends, and leads the implementation of new network, telecommunications and mobile device technologies Participates in the design, programming, installation, and/or implementation of existing information systems by carefully prioritizing the required portfolio of projects at any moment in time.
- Manages all network and telecommunications systems including firewalls, core, distribution and closet networks, routers, network access controls, web access controls, MPLS, PBX and associated software, monitoring tools and security tools.
- Develops the Network and Telecommunications Strategic Plan by understanding current state versus future state to meet user, regulatory and Best Practice needs, and develops long range goals to meet the network and telecommunications strategic plan and the NJH computing architecture.
- Collaborates with the Chief Technology Director/Information Security Officer with integrating the network and telecommunications strategic plan with the overall all technology and security strategic plan.
- Collaborates with other technical teams in the exchange and transfer of technical knowledge and in the development and evolution of the IS strategic plan & architectural standards, guidelines, policies and disaster recovery plans.
- Collaborates with all other managers/project managers to ensure all tasks associated with projects, troubleshooting systems, and design processes of new systems are completed and meet project schedules.
- Consultant to the Chief Technology Director/Information Security Officer in the planning, directing, and coordinating of operational or procedural matters to meet the goals and objectives of National Jewish Health.
- Demonstrates good verbal/written communication skills to inform management, and other involved personnel to include but not limited to: new IT technologies, IT architectural standards, management status reports of associated tasks and assignments.
- Works with end-users (customers), management, and peers, to evaluate and propose feasible solutions to meet the goals and objectives of National Jewish.
- Monitors the Enterprise Service Management System and assigns tickets to staff members as appropriate. Serves as the escalation point for tickets that are not resolved in a timely manner.
- Accountability: Accepts full responsibility for self and contribution as a team member; displays honesty and truthfulness; confronts problems quickly; displays a strong commitment to organizational success and inspires others to commit to goals; demonstrates a commitment to National Jewish Health.
- Build Trust: Interacting with others in a way that gives them confidence in one’s intentions and those of the organization.
- Collaboration/Teamwork: Cooperates with others to accomplish common goals; works with employees within and across his/her department to achieve shared goals; treats others with dignity and respect and maintains a friendly demeanor; values the contribution of others.
- Build Strategic Relationships: identifying opportunities and taking action to build strategic relationships between one’s area and other areas, teams, departments, units or organizations to help achieve business goals.
- Managing Conflict: Dealing with others in an antagonistic situation; using appropriate interpersonal skills and methods to reduce tension or conflict between two or more people. Addresses conflicts by focusing on the issues at hand and develop effective solutions when disputes or disagreements occur; helps others resolve conflicts by providing impartial mediation when required.
- Impact and Influence: Using appropriate interpersonal styles and techniques to gain acceptance and ideas or plans; modifying one’s own behavior or accommodates tasks, situations, and individuals involved. Taking advantage of opportunities to make a difference and have an impact. When used well, the intended outcome of this competency is the creation of goodwill, trust, and respect while motivating people to want to follow you even when they don’t have to.
- Informing and Communicating: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
- Talent Management for Leaders: Clearly establish and communicates expectations and accountabilities; monitors and evaluates performance; provides effective feedback and coaching; identifies development needs and helps employees address them to achieve optimal performance.
Supervisory or Managerial Responsibility
Manages 1 – 10 employees.
- Be available to work as scheduled and report to work on time.
- Be willing to accept supervision and work well with others.
- Be well groomed, appropriately for your role and wear ID Badge visibly.
- Be in compliance with all departmental and institutional policies, the Employee Handbook, Code of Conduct and completes NetLearning by due date annually.
- Fosters an inclusive workplace where diversity and individual differences are valued and leveraged to achieve the vision and mission of the institution.
- Adheres to safe working practices and at all times follows all institutional and departmental safety policies and procedures.
- Wears appropriate PPE as outlined by the infection control policies and procedures.
- Demonstrates compliance with all state, federal and all other regulatory agency requirements.
Bachelor’s Degree in Computer Science or related field, or equivalent experience is required.
A minimum of eight (8) years’ experience in network/telecommunications management, design and implementation is required, with at least two (2) years of prior management/supervisory experience.
Special Training, Certification or Licensure
- CCNP, CCNA Security, CCDA or equivalent experience required.
- Strong knowledge and demonstrated expertise in creating complex networks to ensure the security and integrity of the enterprise data network. In depth knowledge of the configuration of Firewalls, Intrusion Detection, Intrusion Prevention and Data Loss Prevention Systems, network monitoring tools, network equipment such as switches and routers, and meeting security standards. Knowledge of telecommunications standards and configurations (VOIP) and ability to build telecommunications models in conjunction with network strategy. Ability to assimilate new computer and network technologies and relate them to the needs of National Jewish Health. Ability to manage multiple high-priority projects, team members and routine daily maintenance needs with a high degree of efficiency.