To release health information in the form of medical record information (paper or electronic) to authorized parties, including but not limited to physicians, attorneys, insurance companies, and patients, complying with legal and governmental guidelines.
- Enters patient authorized release of information requests, and finalized requests into the correspondence application of the electronic information system. Utilizes the computer to log in and log out all requests of information.
- Retrieves paper records and/or electronic medical records to comply with requests for medical information and sends information in the correct format (mailing, faxing, disc, uploading, emailing, etc.) Ensures confidentiality in any format.
- Executes the sending of information by understanding the requests while following all policy and procedure guidelines and any federal and state law guidelines.
- Burns imaging discs on a daily basis for sending to requestors; and/or requests the imaging department to upload images to facilities on Power Share.
- Reviews all tasks in the personal task bucket daily and replies to the task generated by when completed. Completes tasks within 48 hours of receipt.
- Answers telephone calls or messages during shift. STAT calls are handled within two hours of receiving the call.
- Identifies issues that may be brought through the patient advocate and responds on a STAT timeframe, either through handling personally or communicating with immediate supervisor.
- Acts as a liaison between the institution’s physicians and outside attorneys when needed. Communicates with National Jewish Health administration when increased support is needed via National Jewish Health attorneys.
- Maintains financial records, which includes having funds ready for pick on the designated day and time by finance.
- Accountability: Accepts full responsibility for self and contribution as a team member; displays honesty and truthfulness; confronts problems quickly; displays a strong commitment to organizational success and inspires others to commit to goals; demonstrates a commitment to National Jewish Health.
- Adaptablility: Maintain a perspective that is ready to change if needed for the common good of the work goals, including adjusting to new work structures and technologies, processes, job requirements, or cultures. Able to do other department job duties as needed or requested and willing to learn those functions.
- Collaboration/Teamwork: Mindful of the common goals of the team and National Jewish Health in regard to applying skill and knowledge to create a team that is friendly and cooperative. Helping each other reach desired goals.
- Customer Focus: Apply skill and knowledge to create satisfaction for physician and others on an ongoing basis without being reactive but pro-active to solve challenges. This includes a great and can do attitude.
- Initiative: Taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive.
Supervisory or Managerial Responsibility
- Be available to work as scheduled and report to work on time.
- Be willing to accept supervision and work well with others.
- Be well groomed, appropriately for your role and wear ID Badge visibly.
- Be in compliance with all departmental and institutional policies, the Employee Handbook, Code of Conduct and completes NetLearning by due date annually.
- Fosters an inclusive workplace where diversity and individual differences are valued and leveraged to achieve the vision and mission of the institution.
- Adheres to safe working practices and at all times follows all institutional and departmental safety policies and procedures.
- Wears appropriate PPE as outlined by the infection control policies and procedures.
- Demonstrates compliance with all state, federal and all other regulatory agency requirements.
High school diploma or equivalent required.
A minimum of one (1) year experience in a medical setting required.
Special Training, Certification or Licensure