To act as clerical support staff who assists physicians, managers and technical personnel using specific knowledge in Diagnostic Research and Testing Procedures for Pulmonary Physiology and Cardiology services.
- Answers, screens, and routes phone calls, which includes taking messages. Greets patients when clinical support rep not available. Opens up office each morning and adjusts daily schedule.
- Processes mail and maintains filing systems. Duplicated documents (copying and scanning), processes and distributes mail, sets up and maintains filing systems.
- Schedules patients in hospital wide Tempus computer system. Communicates with appropriate departments and physicians to arrange testing. Coordinates the complex schedules of out-of-state and local patients after evaluation of the physicians, patients, and other departmental schedules.
- Established and maintains effective working relationships and good customer services skills. Acts in a professional manner as a representative of the laboratory. Performs competencies (including age-specific competencies) as identified through the departmental competency program. Implements care and services that recognize age-specific needs and issues for the customer served.
- Composes correspondence related to servicing patients for diagnostic testing. to include the accurate and, timely, distribution reports for internal and external customers.
- May assist in setting up meetings, conferences and seminars, dinners or special programs for Director and Supervisors of PPS/Cardiology..
- Process Affinity Billing documents to ensure data entry of procedural charges into the Affinity system are accurate.
- Attends continuing education programs sponsored by National Jewish as required for job performance,
- Assigns and prepares departmental technical staff daily work schedules and makes adjustments throughout the day as demand changes. Proactively informs supervisor and scheduler of daily schedule changes.
- Informs outside patients and physicians about testing via the phone. Acquires order form and Information to schedule patients into scheduling computer system, for appropriate testing and Physician, and informs patients of preparation for specific testing.
- Maintains a clean and orderly work area.
- Performs all other duties as assigned.
- Performs, as directed, safety compliance and uses Personal Protective Equipment (PPE), as needed.
- Participates in Quality Assessment (QA) and Quality Improvement (QI) programs, as directed.
- Ensures compliance with The Joint Commission and all other Federal, State and Regulatory Agencies.
- Responds promptly and sincerely to customer’s needs, requests and concerns via all communication forms using easily understood language and refraining from using inappropriate language and non-verbal gestures.
- Maintains positive working relationships as a team player through problem solving issues, speaking positively about others, listening attentively and observing the Patient Bill of Rights and Confidentiality.
- Increases customer service knowledge, skill and ability by participating in department and institution-wide specific programs.
- Incorporates National Jewish’s identity (Science Transforming Life®) into daily functions. Speaks positively about the institution, provides customers with prompt service, maintains a clean and safe working environment, dresses appropriately based upon National Jewish safety standards, and departmental policies and wears an ID badge visibly.
Knowledge and Skills
Proven interpersonal, communication and organization skills. Good command of the English language, both written and verbal. Demonstrated skills: Word processing, Dictaphone. Skills in Scientific, medical and/or technical terminology. Use common office machinery such as fax, copier, scanning and Microsoft Office applications. Utilize Patient Tracker. Independent, organized and self-motivated.
High School Diploma or equivalent preferred.
Certification and Licensure
A minimum of two (2) years clerical experience, including a minimum of one (1) year technical typing and word processing, computer experience required. Preferred experience in Clinical Medicine.
- or - Any equivalent combination of Education and/or Experience
Position is an office environment. Frequent requirements may include: sitting for extended periods, entering and manipulating data on a workstation computer and participating in team/executive meetings. Approximately 75% of daily responsibilities will be working both one-on-one and in teams with other personnel and extended one-on-one contact in a quiet environment where hearing and listening is paramount. Must possess the ability to communicate by observation, verbal, written and listening; standing; walking; climbing stairs; stooping to remove/replace files; good hand-eye coordination; lifting, pulling, pushing, and upper body twisting while handling supplies and equipment; sitting while completing paperwork; using keyboard for PC and word processing needs. Occasional requirements may include: stand, walk, use hands to manipulate, handle or feel objects, tools, or controls, reach with hands and arms, stoop, kneel, and lift/move up to 25 pounds. Incumbent may be scheduled to work an alternate schedule to accommodate essential business needs routine travel by foot or automobile to alternate work/meeting locations, possibly during inclement weather.
No environmental conditions indicated. Professional office environment with time of each day spent in interaction with management/staff, in addition to planning and working autonomously. Requires teamwork and the ability to handle multiple interruptions; frequently fast-paced; high-pressure; occasionally variable-paced; variable pressure. Personal Protective Equipment (PPE) will be provided to each employee when needed as determined by policy. Utilization of PPE is mandatory. Estimated 1500 employees in the worksite.