Job Description

*National Jewish Health - Main Campus · Medicine - Pulmonary Division
Denver, CO
Administrative
Pool/Per Diem (no benefits), Day Shift: Monday - Friday, Variable
Posted 06/05/2018
Req # 11519
General Summary
To observe and learn techniques within a departmental setting. 
Essential Responsibilities
1. To observe procedures and techniques unique to specific jobs and tasks.
2. Answers phones and screens calls, refers calls or messages, arranges appointments which may include scheduling patient examinations, greets visitors, and performs associated clerical duties.
3. Duplicates documents, processes mail, makes distributions and sets up and maintains filing systems.
4. Enters data or performs related computer data entry.
5. Word processes routine, standardized projects such as correspondence, reports and lists.
6. Establishes and maintains effective working relationships and good customer service skills.
7. Performs other related duties, including special projects, as required of requested, and to follow all department guidelines.
8. Performs all other duties as assigned.
General Responsibilities
1. Performs, as directed, safety compliance and uses Personal Protective Equipment (PPE), as needed.
2. Participates in Quality Assessment (QA) and Quality Improvement (QI) programs, as directed.
3. Ensures compliance with The Joint Commission and all other Federal, State and Regulatory Agencies.
4. Responds promptly and sincerely to customer’s needs, requests and concerns via all communication forms using easily understood language and refraining from using inappropriate language and non-verbal gestures.
5. Maintains positive working relationships as a team player through problem solving issues, speaking positively about others, listening attentively and observing the Patient Bill of Rights and Confidentiality.
6. Increases customer service knowledge, skill and ability by participating in department and institution-wide specific programs.
7. Incorporates National Jewish’s identity (Science Transforming Life®) into daily functions.  Speaks positively about the institution, provides customers with prompt service, maintains a clean and safe working environment, dresses appropriately based upon National Jewish safety standards, and departmental policies and wears an ID badge visibly.
Knowledge and Skills
None
Education 
Completion of Employment Application, initial and placement interviews, references, on-line safety training and attends portions of "New Hire Orientation".
Certifications and Licensure
None
Work Experience
None
- or - Any equivalent combination of Education and/or Experience  
Working Conditions
Position is an office environment.  Frequent requirements may include: sitting for extended periods, entering and manipulating data on a workstation computer and participating in team/executive meetings.  Approximately 75% of daily responsibilities will be working both one-on-one and in teams with other personnel and extended one-on-one contact in a quiet environment where hearing and listening is paramount.  Must possess the ability to communicate by observation, verbal, written and listening; standing; walking; climbing stairs; stooping to remove/replace files; good hand-eye coordination; lifting, pulling, pushing, and upper body twisting while handling supplies and equipment; sitting while completing paperwork; using keyboard for PC and word processing needs.  Occasional requirements may include: stand, walk, use hands to manipulate, handle or feel objects, tools, or controls, reach with hands and arms, stoop, kneel, and lift/move up to 25 pounds.  Incumbent may be scheduled to work an alternate schedule to accommodate essential business needs routine travel by foot or automobile to alternate work/meeting locations, possibly during inclement weather.
Environmental Conditions
No environmental conditions indicated.  Professional office environment with time of each day spent in interaction with management/staff, in addition to planning and working autonomously. Requires teamwork and the ability to handle multiple interruptions; frequently fast-paced; high-pressure; occasionally variable-paced; variable pressure.  Personal Protective Equipment (PPE) will be provided to each employee when needed as determined by policy.  Utilization of PPE is mandatory. Estimated 1500 employees in the worksite.  
Management/Supervisory Responsibilities
None

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

Apply Online