The Healthcare Training/Informaticist Supervisor provides a specialty in creating, testing, implementing, developing training material, training and leading a team of trainers for the institution. Supports the institution by providing continuous support, troubleshooting and identifying opportunities for information system improvements. Promotes future and present system functionality by designing, building and testing the clinical information systems. Provides consultation and educational services to staff. Oversees and supports end-user training for staff. Contributes to the development, maintenance, evaluation, and change of the health care delivery system. Leads staff of trainers to ensure user knowledge of assigned systems.
- Demonstrates advanced skills and competencies in assessing workflows impacted by Electronic Medical Record (EMR) and other clinical system implementation, recommending changes as necessary, and incorporating functional workflows into design and implementation of electronic systems.
- Acts as a consultant and resource to clinical and other support services staff in identification of and implementation related to business practice.
- Represents the IST Project team with managers of user departments to negotiate and plan systems development and improvements and to ensure the quality and integrity of application systems.
- Identifies opportunities to integrate new systems with existing systems, creates transparency of information and real time monitoring of processes, hard-wire for process integrity and desired outcomes and minimize duplication of work effort for clinicians.
- Assumes lead roles in determining and meeting end user needs within the confines of clinical systems, with IST team in testing of system prior to deployment, training of end-users and evaluation of system processes.
- Develops content and provides direction to end-user training curriculum for clinical staff, and backs up clinical applications trainer for key provider and staff training sessions.
- Supervises a team of trainers, ensuring coverage of training needs occurring as 1.1 sessions and in classrooms.
- Accountability: Accepts full responsibility for self and contribution as a team member; displays honesty and truthfulness; confronts problems quickly; displays a strong commitment to organizational success and inspires others to commit to goals; demonstrates a commitment to National Jewish Health.
- Build Trust: Interacting with others in a way that gives them confidence in one’s intentions and those of the organization.
- Collaboration/Teamwork: Cooperates with others to accomplish common goals; works with employees within and across his/her department to achieve shared goals; treats others with dignity and respect and maintains a friendly demeanor; values the contribution of others.
- Build Strategic Relationships: identifying opportunities and taking action to build strategic relationships between one’s area and other areas, teams, departments, units or organizations to help achieve business goals.
- Managing Conflict: Dealing with others in an antagonistic situation; using appropriate interpersonal skills and methods to reduce tension or conflict between two or more people. Addresses conflicts by focusing on the issues at hand and develop effective solutions when disputes or disagreements occur; helps others resolve conflicts by providing impartial mediation when required.
- Impact and Influence: Using appropriate interpersonal styles and techniques to gain acceptance and ideas or plans; modifying one’s own behavior ro accommodates tasks, situations, and individuals involved. Taking advantage of opportunities to make a difference and have an impact. When used well, the intended outcome of this competency is the creation of goodwill, trust, and respect while motivating people to want to follow you even when they don’t have to.
- Informing and Communicating: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
- Talent Management for Leaders: Clearly establish and communicates expectations and accountabilities; monitors and evaluates performance; provides effective feedback and coaching; identifies development needs and helps employees address them to achieve optimal performance.
Supervisory or Managerial Responsibility
Supervises 2 - 5 employees
- Be available to work as scheduled and report to work on time.
- Be willing to accept supervision and work well with others.
- Be well groomed, appropriately for your role and wear ID Badge visibly.
- Be in compliance with all departmental and institutional policies, the Employee Handbook, Code of Conduct and completes NetLearning by due date annually.
- Fosters an inclusive workplace where diversity and individual differences are valued and leveraged to achieve the vision and mission of the institution.
- Adheres to safe working practices and at all times follows all institutional and departmental safety policies and procedures.
- Wears appropriate PPE as outlined by the infection control policies and procedures.
- Demonstrates compliance with all state, federal and all other regulatory agency requirements.
Bachelor’s degree in Computer Science or Information Systems or Nursing required.
A minimum of 5 years related experience required. 2years of Clincial Informatics experience preferred. 2 years of Registered Nurse (RN) experience preferred. 2 years of supervisory experience preferred.
Special Training, Certification or Licensure
Formal training or certification in clinical informatics is preferred.